How much does postage cost?
All orders are sent with Royal Mail and can be shipped worldwide. Pricing can vary depending on quantity, weight & location but below is a standard guide for a top.
- UK signed for postage: £3.99.
- International tracked postage: automatically calculated at checkout
How long will it take to receive my order?
If you have purchased "made to order", your order will made and dispatched within 18 working days. Please take this into consideration when purchasing. Production time may increase during busier periods, all item descriptions and info in this FAQ will be updated if this is the case.
If you purchased "pre-made" then your order will be shipped within 1-5 working days. Once your order has been dispatched, UK delivery usually takes approx 1-2 working days. International can take from 4-12 working days depending on location.
If you purchased "made to order" and "premade" then your items will be dispatched together once the made to order piece is complete (14-18 working days).
Do you accept returns?
Please check the Returns and Exchanges link below for more info.
How do I care for for Offkut studio garments?
Care instructions are detailed in each item description on the website and are included in your order packages. It is recommended that you hand wash them with cool, reshape (stretch) whilst wet and do not tumble dry.
Who makes your clothes and where are they made?
At present, your clothes are made by one seamstress, Isabel, who is also the founder of OFFKUT Studio and all garments are made from scratch within the UK. As clothing is made in house, OFFKUT Studio is able to reduce its carbon footprint.
As OFFKUT Studio grows there may be a need for products to be made by other talented individuals, freelancers or teams. OFFKUT studio will ensure that anyone who works with the brand to produce garments or accessories are working under safe conditions with respectful treatment and paid a fair wage. This is of paramount importance and OFFKUT promises full transparency of where its products are being manufactured.
If you are based in the UK and would like to enquire about working with Offkut studio, please get in touch: firstname.lastname@example.org
Whats the difference between "New Fabric", "End of Line Fabric", "Used Fabric" and "Fabric Remnants"?
New fabric: this is any fabric that has not been used before and usually comes straight from the roll. Fabrics are made in a textile mill, where different types of fibres are produced and processed into usable fabrics and other products. By producing in low volumes at a time, Offkut studio can avoid overproducing and carefully monitor its own textile waste.
Deadstock fabric: this is any fabric that is discontinued, or at the end of their production run and of no use to the designers. Deadstock fabric is new and unused.
Remnant: this is any fabric that is left over, surplus material. Offkut studio outsources remnants as well as keeping our own usable scraps for the one of a kind collection
All item descriptions outline the type of fabric used and it’s condition. It is Offkut’s ultimate endeavour to use textile responsibly.
"I haven't got a confirmation email"
Firstly, check Junk or Spam folder. If you can't find it there please contact: email@example.com and we'll sort the issue promptly.
"My size isn't available"
All restocks and new releases are announced on @offkutstudio on instagram! Unfortunately, once pieces in the one-of-a-kind range are sold then they cannot be replicated again.
If your question hasn't been answered here please contact: firstname.lastname@example.org