FAQs

YOUR ORDER

How much does postage cost?

All orders are sent with Royal Mail and can be shipped worldwidePricing can vary depending on quantity, weight & location but below is a standard guide for a top.

  • UK signed for postage: £3.99. 
  • International tracked postage: automatically calculated at checkout

How long will it take to receive my order?

Your order will be shipped within 1-5 working days.  Once your order has been dispatched, UK delivery usually takes approx 1-2 working days. International can take from 4-12 working days depending on location.

Do you accept returns?

Please check the Returns and Exchanges link below for more info.

How do I care for for Offkut studio garments?

Care instructions are detailed in each item description on the website and are included in your order packages. It is recommended that you hand wash them with cool water, reshape (stretch) whilst wet and do not tumble dry. 

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THE BRAND

Who makes your clothes and where are they made?

At present, your clothes are made are made by a small in house team, located in Brixton, London. As clothing is made in house, OFFKUT Studio is able to reduce its carbon footprint.

As OFFKUT Studio grows there may be a need for products to be made by other talented individuals, freelancers or teams. OFFKUT studio will ensure that anyone who works with the brand are working under safe conditions with respectful treatment and paid a fair wage. This is of paramount importance and Offkut promises full transparency of where its products are being manufactured.

Whats the difference between "New Fabric", "End of Line Fabric", "Used Fabric" and "Fabric Remnants"?

Virgin Fibre: this is any fabric that has not been used before and usually comes straight from the roll. Fabrics are made in a textile mill, where different types of fibres are produced and processed into usable fabrics and other products. By producing in low volumes at a time, Offkut studio can avoid overproducing and carefully monitor its own textile waste. 

Deadstock fabric: this is any fabric that is discontinued, or at the end of their production run and of no use to the designers. Deadstock fabric is new and unused.

Remnant: this is any fabric that is left over, surplus material. Offkut studio outsources remnants as well as keeping our own usable scraps for the 1x1 collection

All item descriptions outline the type of fabric used and its condition. It is Offkut’s ultimate endeavour to use textile responsibly.

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TROUBLESHOOT

"I haven't got a confirmation email"

Firstly, check Junk or Spam folder. If you can't find it there please contact: contact@offkutstudio.com and we'll sort the issue promptly.

"My size isn't available"

All restocks and new releases are announced on @offkutstudio on instagram! Unfortunately, once pieces in the one-of-a-kind range are sold then they cannot be replicated again.

 

If your question hasn't been answered here please contact: contact@offkutstudio.com or check the Policy page