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Production and Dispatch Time

All Offkut Studio’s garments are either ready-made and ready for dispatch, available for pre-order or made-to-order (MTO). This information will be detailed in the product's descriptions.

Ready Made

Garments that are ready-made aim to be dispatched within 1-5 working days from the order date.

Pre-Order

Garments that are "pre-order" are produced from scratch in the UK from the order date. An approximate timeframe is added to the product descriptions as a guide but the wait time for dispatch varies from product to product depending on the number of units ordered, the manufacturers schedule and material deliveries. Once you have placed your pre-order, the next notification you will receive is a shipping confirmation email. If there are any unexpected delays, we will contact you with updates. We aim to dispatch pieces as quickly as possible.

Made-To-Order

Garments that are Made-to-Order are usually made in house by our talented seamstresses. As they are made in house we can monitor turnaround time and keep it to a minimum so you can get your order as soon as possible. The sooner an item is ordered after release, the sooner it will be made and dispatched to you. An approximate timeframe is always added to the product descriptions.

Combined Orders

Orders that contain both ready-made and pre-order/made-to-order garments will be dispatched after the pre-ordered/MTO garment has been produced. If you wish to receive one before the other you will need to place separate orders.

You will receive an email notification with tracking information when your order has been dispatched. If you have any questions about your order we aim to get back to you as soon as possible. Please contact: contact@offkutstudio.com

Delivery

All orders are sent with Royal Mail Tracked delivery

Delivery Costs

Shipping costs vary depending on weight & location of the order.

For UK addresses, delivery is usually £5.

For International addresses, shipping is automatically calculated at checkout based on weight and shipping country.

Delivery Time

Delivery to UK addresses takes approximately 1-3 working days.

Delivery to international addresses can take 4-18 days depending on the destination country.

Customers will receive an email with tracking information to track the location of their order.

Customs

Taxes and import duties may be charged when the shipment reaches the destination country. This cost is not included in the price of the products or shipping and must be paid by the customer.

Offkut Studio Ltd has no control over the cost of taxes and duties. Before placing your order, we encourage you to research the import taxes and duties charges in your delivery destination.

In the event that the parcel is returned to Offkut Studio Ltd due to the customer’s refusal to pay the customs and duties charges, we will not provide a on the shipping and any other fees incurred. We will be in touch to arrange re-delivery. 

You can find more information here: https://www.offkutstudio.com/pages/customs-duties-and-taxes

Lost or Damaged Parcels

Offkut Studio is not responsible for lost or damaged parcels and will not send a replacement or process a refund. Please email us if your order is taking longer than expected so we can investigate further and find a solution

Parcels returned to us due to incorrect address entered at checkout

If the postal service (Royal Mail) note on tracking that the parcel is returned to sender due to incorrect address please alert us so we can actively look out for its return. The postal addresses are pulled directly from information the customer enters at checkout so you are encouraged to double check the address as the customer will be liable if the parcel is deemed lost in transit. Once it is returned to us we can resend it to the correct address or offer store credit if you no longer wish to receive it. If the parcel is lost in transit whilst returning to sender we are not able to send a replacement or process a refund until investigated further.

Returns and Exchanges

We accept returns in exchange for store credit or a different size. We issue refunds for items that arrive with a fault (i.e. broken or damaged).

UK customers have 14 working days to return the order to us from the date it was marked as delivered on tracking, International customers have 21 working days. Customers are responsible for postage costs relating to the return. The customer must contact us and ensure the item is returned to our office within those timeframes. Store credit or size exchanges will not be facilitated outside of this return window. 

Must be returned in unworn, undamaged condition with tags still attached. Any items returned in used or damaged condition or without tags will be sent back to the customer.

Please email contact@offkutstudio.com to begin your returns request. Email us with your name, order number and return request then we’ll be in touch with the next steps and the returns address. 

Offkut Studio reserves the right to refuse any returns which do not meet our return policy requirements or are returned without a request on the system. 

Parcels may be subjected to customs and handling charges upon receipt. Offkut Studio is not liable for covering custom charges. Please take this into consideration when purchasing

Items purchased in Sample Sales are not eligible for return.