Production and Dispatch Time
All Offkut Studio’s garments are either ready-made and ready for dispatch, or made-to-order. This information will be detailed on the product page.
Garments that are ready-made aim to be dispatched within 1-5 working days from the order date.
Garments that are made-to-order are produced from scratch from the order date. Please allow up to 14 working days from the order date for the garment to be dispatched.
Orders that contain both ready-made and made-to-order garments will be dispatched after the made-to-order garment has been produced, so please allow 14 working days from the order date for your order to be dispatched.
You will receive an email notification with tracking information when your order has been dispatched.
- Delivery Costs
Shipping costs vary depending on weight & location of the order.
For UK addresses, delivery is usually £5.
For International addresses, shipping is automatically calculated at checkout based on weight and shipping country.
- Delivery Time
Delivery to UK addresses takes approximately 1-2 working days.
Delivery to international addresses can take 4-18 days depending on the destination country.
Customers will receive an email with tracking information to track the location of their order.
Parcels may be subjected to customs and handling charges upon receipt. Offkut Studio is not liable for covering custom charges. Please take this into consideration when purchasing
- Lost or Damaged Parcels
Offkut Studio is not responsible for lost or damaged parcels and will not send a replacement or process a refund unless compensated by Postal Services.
Returns and Exchanges
We accept returns in exchange for store credit or a different size. We only issue refunds for items that arrive with a fault.
You have 14 working days to return your order to us from the date it was marked as delivered on tracking. Store credit or size exchanges will not be facilitated outside of this return window.
Must be returned in unworn, undamaged condition with tags still attached. Any items returned in used or damaged condition without tags will be sent back to the customer.
Please email firstname.lastname@example.org to begin your returns request. Email us with your name, order number and return request then we’ll be in touch with the next steps and the returns address.
Offkut Studio reserves the right to refuse any returns which do not meet our return policy requirements or are returned without a request on the system.