Refund policy

We encourage intentional shopping to reduce waste and over-consumption, but if a return is necessary, our policy is here to guide you through the process.

Exchanges will be accepted for a different size, all exchange requests must be made within 14 days of receiving your order by emailing contact@offkutstudio.com. Once approved, you have a further 5 working days to send back the return, we must receive it within this time. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. 

Returns for refund to original payment method must be requested within 14 days from the delivery date by emailing contact@offkutstudio.com. Once we approve your return request, UK customers have a further 14 working days to send the return back, international customers have 21 working days. We must receive it within this time. 

Shipping fees are not refunded and we do not cover shipping costs for returns.

Customs fees are not refunded as these are collected by your local authorities, not Offkut Studio Ltd. If you wish to claim a tax refund please contact your local authorities with proof that you have returned the goods you paid tax on. Customers outside the UK must mark on their customs label "returned goods". Offkut Studio Ltd is not liable to pay custom fees on returned goods sent back to the UK.

Return costs are not covered by Offkut Studio, returns can be sent back with the shipper of your choice. You must email us tracking details once you have dispatched your order.

Returns must be sent back in their original condition, tag attached, unworn and unwashed. We will not accept clothing that shows any signs of wear.

Offkut Studio reserves the right to refuse any returns which do not meet our return policy requirements or are returned without a request on the system. 

If your item is faulty (not including faults due to signs of wear or mistreatment) you have 6 months to contact us about the fault and return it to us. You will be either be offered a repair, replacement, partial or full refund totalling the value of your purchase depending on your situation. If your item arrives faulty and is in unworn condition with tags, please contact us within 14 working days for a full refund or replacement.

All returns are processed in our studio once a week, so you should receive a notification that a refund or exchange has been processed within 7-10 working days of it arriving to us. Refunds are sent to the original payment method, it may take up to 10 days for this refund to appear in your account.

If it is more convenient to drop off your return / receive an exchange at our studio then please get in touch. Our studio is based in Hackney and you are welcome to arrange an in person drop off with us by contacting via email.